Question 1

What is AuCare?

Accepted Answer

AuCare is a platform that connects students with elderly hosts for cultural exchange and companionship. Students receive free to moderately priced accommodation in exchange for providing around 2 hours of daily help and companionship to their elderly hosts.

Question 2

How is AuCare different from traditional au-pair programs?

Accepted Answer

Unlike traditional au-pair programs that pair students with families for childcare (requiring 5-8 hours of work daily), AuCare connects students with elderly hosts who need companionship and light assistance. AuCare only requires about 2 hours of help per day, giving students more time for studies and personal activities.

Question 3

Is AuCare available worldwide?

Accepted Answer

Yes, AuCare operates globally, with matches available in most countries. However, availability may vary by region, with more options in Europe.

Question 4

How much does it cost to use AuCare?

Accepted Answer

AuCare uses a subscription model with separate pricing for students and hosts. Students: 1 month €14.99, 3 months €34.99, or 6 months €59.99. Hosts: 1 month €19.99, 3 months €49.99, or 6 months €89.99. All subscriptions include background checks, assistance with contracts, and ongoing support.

Question 5

What qualifications do students need?

Accepted Answer

Students should be enrolled in a higher education program, be between 18-30 years old, have a basic understanding of the local language (or willingness to learn), and pass our background verification process. No specific caregiving experience is required, but a compassionate attitude is essential.

Question 6

What kind of help will I be expected to provide?

Accepted Answer

Students typically provide companionship, light housekeeping, meal preparation, technology assistance, grocery shopping, and accompaniment to appointments or social activities. AuCare is NOT for hosts requiring medical or specialized care.

Question 7

How many hours will I need to help each day?

Accepted Answer

AuCare arrangements typically involve about 2 hours of help per day, though this can be flexible and arranged between you and your host. This is significantly less than traditional au-pair positions, allowing you more time for studies and personal activities.

Question 8

Can I still attend my university or take classes?

Accepted Answer

Absolutely! AuCare is designed specifically to allow students to pursue their education while living abroad. The reduced hours (compared to traditional au-pair arrangements) ensure you have plenty of time for attending classes, studying, and completing coursework.

Question 9

Will I get time off?

Accepted Answer

Yes, students typically get at least one full day off per week, plus additional free time each day outside of the agreed-upon help hours. Specific arrangements should be discussed and agreed upon with your host before finalizing the match.

Question 10

What type of support do hosts typically need?

Accepted Answer

Hosts usually need companionship, light household help (meal preparation, tidying up), assistance with technology, accompaniment to appointments or social activities, and occasional errands like grocery shopping. AuCare is NOT for hosts requiring medical or specialized care.

Question 11

Do I need to provide a private room for the student?

Accepted Answer

Yes, hosts must provide a private bedroom for the student as well as access to bathroom facilities and common living areas. Comfortable, clean accommodations are essential for a successful AuCare arrangement.

Question 12

What expenses am I responsible for as a host?

Accepted Answer

Accommodation is at the host's discretion — it can be offered free of charge or at a modest rent. Any additional arrangements, such as transportation passes, language classes, or other perks, are optional but can make your profile more attractive to potential students.

Question 13

Can I charge rent for the accommodation?

Accepted Answer

Yes, it is entirely up to each host whether to offer accommodation free of charge or to charge a modest rent. If you choose to charge, AuCare recommends €15 per square meter per month as a fair guideline. Any rental arrangement must be clearly agreed upon and documented in the exchange agreement before the student moves in.

Question 14

Can I host if I have health issues?

Accepted Answer

You can host if you have stable health conditions and are primarily looking for companionship and light assistance rather than medical care. AuCare students are not trained caregivers and cannot provide medical assistance, personal care, or heavy lifting.

Question 15

How long do AuCare arrangements typically last?

Accepted Answer

Arrangements typically last from 3 months to 1 year, depending on the student's academic schedule and the host's preferences. Both short-term summer arrangements and longer academic year placements are available.

Question 16

What safety measures does AuCare have in place?

Accepted Answer

We provide information on how hosts and students should upload background checks, verify their identities, and conduct video meetings before any commitment. It is of the utmost importance that this is followed to ensure that both parties feel safe.

Question 17

How are students and hosts vetted?

Accepted Answer

All participants undergo identity verification, background checks, and reference checks. We verify educational enrollment for students and conduct home assessments for hosts. Multiple video interviews are required before any match is confirmed.

Question 18

How can I protect myself from scams?

Accepted Answer

Never send money to anyone on AuCare, keep all communication on our platform initially, verify profiles through video calls, check references thoroughly, and trust your instincts. If something feels wrong, report it immediately. See our Safety & Security page for detailed scam prevention tips.

Question 19

Is it safe to share my personal information?

Accepted Answer

Keep sensitive information private until you've thoroughly vetted your match. Use our platform messaging initially, and only share personal contact details, addresses, or documents after multiple conversations and video calls. Never share financial information.

Question 20

What should I do before meeting in person?

Accepted Answer

Have multiple video calls to verify identity, check their references, tell family/friends your plans, meet in a public place first, arrange your own transportation, and trust your gut feelings. Visit our Safety & Security page for a complete first meeting checklist.

Question 21

What happens if a match doesn't work out?

Accepted Answer

We offer a 2-week trial period for all matches. If either party feels the arrangement isn't suitable during this time, we'll assist in finding a new match. Beyond this period, our support team will mediate any issues and help with replacements if necessary.

Question 22

How do I report suspicious behavior?

Accepted Answer

Click the 'Report' button on any profile or message, select the reason for your report, provide details, and our safety team will investigate within 24 hours. All reports are confidential. For urgent safety concerns, contact our 24/7 support line immediately.

Question 23

Is there insurance coverage for participants?

Accepted Answer

We recommend that all students have appropriate health and travel insurance. We offer partnership options with insurance providers specializing in cultural exchange programs. Hosts should ensure their home insurance covers having a student stay with them.

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